RECEPTIONIST

Duties

• Is the first point of contact for callers and visitors during broadcasts
• Answers all telephone calls promptly, courteously and effectively
• Receives guests and treats them politely and with respect
• Logs details of all telephone calls and visitors
• Ensures noise in the reception area is kept to a minimum, and that silence is observed when the red light is on
• Only allows guests into the studio when the presenter indicates readiness
• Liaises with the presenter about programme content (expected guests, call-ins, competitions etc.).

 

Desirable Personal Characteristics

• Punctual
• Calm nature, not easily flustered
• Friendly and polite
• Helpful
• Smartly dressed
• Good hearing
• Ability to direct others

 

Other Matters

All Volunteers

• Must join Thornbury FM - annual subscription rates apply
• Must be able to get to studio or meeting place in Thornbury on time

Volunteer Receptionist

• Training will be provided (not accredited)
• Must receive child-safe training and be CRB checked
• Must be able to give a minimum of 2 hours during each week of broadcast

Back